Shipping Policy

DELIVERY CHARGES

Delivery is the charge for internet order processing, item selection, packaging, transport, and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

SHIPPING INFO

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number. Please allow 1-2 business days of processing and production time for your order to ship out.

TRACK YOUR ORDER

Please check this link to track your orders: Track Your Order  or www.17track.net.

HOW LONG IS THE SHIPPING TIME?

U.S orders will be shipped via Yunexpress, 4PX, USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from:

    ✔️1st Class To U.S. / Worldwide Shipping :

    • Average transit times to the United Kingdom: 2 - 6 Business days.
    • Average transit times to the France: 2 - 6 Business days.
    • Average transit times to the Canada: 2 - 6 Business days.
    • Average transit times to the United States: 2 - 6 Business days.
    • Average transit times to International: 3 - 8 Business days.

    ✔️Priority Insured Worldwide Shipping - Includes Insurance for if your product is lost / damaged / stolen (48/72h processing) - Includes Insurance for if your product is lost / damaged / stolen is the same time frame like 1st Class shipping just we processing your orders in 48/72h.


    WHAT IS PRIORITY RUSH WORLDWISE SHIPPING? HOW DOES IT WORK?

    Priority Rush Insured Processing expedites the fulfillment of your order so it can be verified, tailored to our Rosebearus standards, quality checked, packaged and on the road within 48/72h business hours.

    Priority Insured Processing fee DOES NOT affect the actual shipping time in transit. If you need your order quickly, please be sure to choose the appropriate shipping method as well.

    There are circumstances that are out of control (Customs delays, Global Epidemics, natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.


    WILL I RECEIVE A TRACKING NUMBER?

    We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

    When you receive your tracking number, if you need help tracking your order you can go here. 

    CAN I CANCEL MY ORDER?

    You are able to cancel your order! We can accept cancellations within 2 hours of an order being placed. After 2 hours the order is processed to our shipping company. All you need to do is send us an email with the subject line "CANCEL".

    DELIVERED ITEMS

    If your tracking number status shows delivered with accurate ZIP Code in address which you submitted in our system and you didn’t got your items yet, firstly please check your local post office. Unfortunately items which tracking numbers status shows delivered cannot be refunded, it is the responsibility of your local Post Office.

    I HAVE ENTERED AN INCORRECT ADDRESS!

    If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@rosebearus.com. If the address is wrong, we can correct this within 12 hours.

    MY ITEM ARRIVED DAMAGED 

    We do ship every item with extra protective packaging. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

    If this happens to you, please contact us with:

    - Your order number.
    - A picture of the damaged product.

    Once received, we'll be happy to send out another free of charge.

    CANCELLATION FEE

    We charge 20% cancellation fee for all products if a customer wishes to cancel an order.

    WHY IS MY ORDER BEING SHIPPED IN MULTIPLE PACKAGES?

    Some of our products are very large. We like to save money and pass those savings on to our customers. The bigger the box, the more it costs to ship. We may use multiple packages to ensure your product arrives undamaged. If at all possible we will use one package to deliver your gifts.

    WHAT HAPPENS IF MY PACKAGE GETS LOST DURING SHIPMENT?

    If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. We do not refund or resend orders if they are lost or stuck. You will need to reach out to the delivering agency to file a claim. Please see our refund and return policy for when these might be applicable to shipping situations. 

    I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

    If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 48 hours :)

    *All shipping times exclude clearance/customs delays.

    *If you bought more than one product, they can be shipped separately from different warehouses.

    *All orders are currently being shipped from Ywui.